Fault finding before agreeing repairs
Describe the problem without deciding which component needs replacing. For example, say whether one light is affected, several sockets have stopped working or the problem has happened more than once.
Include when you first noticed it and any recent electrical work you know about. Describe the symptoms you have observed and leave electrical diagnosis and repair to someone with appropriate competence.
Explain the effect on the property
For a home, identify the rooms or everyday activities affected. For business premises, describe which areas or equipment are unavailable and any access arrangements relevant to the job.
- State the property type and London postcode, if available.
- Describe the symptoms and when they began.
- Mention previous occurrences or relevant repair records.
- Explain the timing requirement and access restrictions.
Use existing observations when completing your message. Leave technical details you don’t know open for discussion.
Electrical safety and the next step
The Health and Safety Executive, the workplace safety regulator, explains in its electricity guidance (hse.gov.uk) that electricity can kill or injure and electrical work requires appropriate competence. Don’t expose live wiring, replace circuits or repair damaged electrical parts yourself.
For a repair enquiry, use the contact form to describe the fault and the work you need to discuss.